Terms and Conditions

First Month Free (GIGABIT2019)

Offer valid for new customers only. Offer cannot be combined with any other coupon or promotion. No credit card needed to try first month. After 30 days, the service will be disconnected unless customer calls to continue. Must include promotional code upon sign up. Promotion Expires April 1st 2020.


$100 Cancellation Credit

Offer valid for new customers only. Customer must submit proof of paid termination fee within 30 days of account activation. Allow up to 2 billing cycles for credit to be applied. Cannot be combined with any other promotion or offer. Promotion expires April 1st 2020.


Refer-a-Friend

No limit on the number of neighbors you can refer. New customers must be in good standing after 2 (two) billing cycles to receive credit. Allow up to 2 billing cycles for credit to be applied. New customer must provide referrers name at time of activation.


Prepaid Policy

Prepayment is non-refundable. Customers may cancel/leave PAXIO service without penalty before the annual renewal is due. No part of the prepaid amount will be refunded for early cancellation. Customers who move may transfer their prepaid PAXIO service to their new location given PAXIO is available at the new location. Customers wishing to upgrade their PAXIO service during the year may do so by paying the difference between service levels for the remainder of the prepaid term. Unfortunately, downgrading PAXIO service levels does not apply to prepaid customers. Taxes and fees not included.